Customer Service Representative - Part-Time Job at AdNet AccountNet, Inc., Remote

N1VBcG55RVNRbGhaemtTSFRHWGxHOTE1aVE9PQ==
  • AdNet AccountNet, Inc.
  • Remote

Job Description

About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

We are seeking a Virtual Customer Support Specialist. All candidates of consideration must be located within the contiguous United States!

Qualifications:

  • A High School diploma or equivalent. A college degree or some college coursework is preferred.
  • The ability to successfully pass a criminal background check.
  • The ability to work from home with a dedicated space to focus on your daily work tasks.
  • The flexibility to work the days/hours required to be successful in this role. Specialists currently work Monday through Friday, so no weekends!

Job Description:

  • At least 1 year of relevant experience providing customer support and dealing with complex situations. Preferably regarding various types of fraud.
  • The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
  • The ability to apply critical thinking to each caller's situation while following documented processes and procedures.
  • The ability to advocate for each caller while providing accurate information and unbiased advice.
  • The ability to overcome the common challenges Customer Support Specialists face (customer frustration, customer pushback, emotional impact, dealing with unknown situations)
  • The ability to communicate effectively with callers and other team members as well as leadership.

The successful candidate will have:

  • Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do.

A Typical Day in The Life of a Customer Support Specialist Consists of:

  • Working during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue.
  • Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements.
  • Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud.
  • Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures.
  • Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3).
  • Overcoming challenges that may have an emotional impact on your ability to handle calls.
  • Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
  • Complete other tasks/duties as assigned.

If you feel confident that you have what it takes to be a successful Customer Support Specialist, apply today!

Pay Rate: $17.75 / Hour

Hours: Monday - Friday, 20 per week, 4 hours per day (between 9:00 am and 6:00 pm EST)

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

Job Tags

Remote job, Part time,

Similar Jobs

LaSalle Network

Specialty Medical Coder Job at LaSalle Network

 ...connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle... 

Cainiao Group

Custom Broker Job at Cainiao Group

 ...responsible for the cost control for the clearance operation. Requirements: 1. Above 3 years working experience in well-known international freight forwarders or brokers company or the logistic company, which 1. Have practical experience in daily clearance and... 

Invictus Academy of Richmond

Special Education Program Specialist Job at Invictus Academy of Richmond

 ...and how it connects to their everyday lives and ambitions. We work to ensure that in every lesson, the heavy lifting is done by our...  ...motivated and experienced Program Specialist to join our Special Education Team. The Program Specialist will play a crucial role in... 

The Axel Group, LLC

Construction Coordinator Job at The Axel Group, LLC

 ...project compliance and execution Experience in gathering and organizing "front-end" documents required during the bidding and contract award process Familiarity with bid forms, instructions to bidders, and other preconstruction materials is essential Demonstrated... 

Entegee

Equipment Project Specialist Job at Entegee

 ...Overview We are currently seeking an experienced Equipment Project Specialist to join our team. This role will support equipment-related...  ...administrative abilities Preferred Qualifications: Ability to read and interpret engineering drawings and blueprints Background...