Required Skills & Experience
-Requires a minimum of four (4) years of direct experience with semiconductor equipment.
-Requires a Bachelor’s Degree in a technical discipline or related field. A commensurate amount of successful field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal education requirement.
-A minimum of six (6) years of experience with capital equipment / facilities engineering, or field operations within the MEMS or Semiconductor industries.
-A background in engineering or manufacturing preferred.
-Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
Job Description
This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. Other responsibilities include:
1. Manages plans and organizes customer activities.
2. Works on a wide variety of complex planning activities where material or sourcing requirements are variable
and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
3. Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
4. Instructs customers in the complete operation and maintenance of equipment.
5. Assists customers in identifying and repairing equipment related process problems.
6. Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
7. Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
8. Keeps Management informed of all tool down situations.
9. Provides technical assistance or training to less experienced personnel.
10. Presents and implements client technologies and solutions to customer.
11. Coordinates technical resources to track and close customer issues.
12. Performs in a dynamic and challenging environment with drive and creativity.
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