Job Description

Job Description:

• Targeted Years of Experience: 5 to 7 years

Responsibilities:

• Configure and customize core ServiceNow applications and modules to fit the specific needs of the business, including ITSM, CMDB, SPM, etc.



• Support integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.



• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.



• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.



• Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow solutions.



• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.



• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.



• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.



• Develop and direct software system testing and validation procedures, programming, and documentation.

Must Have Skills (Most Important):

• Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.



• Experience configuring and customizing core ServiceNow modules (such as ITSM, CMDB, SPM) in an enterprise environment including workflows, business rules, UI actions, UI policies, and ACLs.



• Experience configuring and customizing in ServiceNow tools such as Flow Designer, integration Hub, UI Builder, Playbook, and Configurable Workspace.



• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.



• Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.

Desired Skills:

• Other programming languages and frameworks such as React, Python, and SQL is a plus.



• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.



• Experience with SNOW Automated Test Framework.

Desired Education/Certifications:

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)



• Experience with ServiceNow Telecommunications Service Management (TSM)

Note:

• ****This is more of a Developer role



• Home-Based

Overview:

• Both positions are fully remote with a max bill rate of $78.27 per hour.



• Stephanie Bruzek, the manager, will describe the desired candidate profile.



• Stephanie’s Requirements



• Looking for someone to join the team and help with development on their instance of ServiceNow.



• Experience in business workflow development and custom application development.



• Exposure and experience developing with ITSM modules, CMDB, and SPM.



• Experience integrating with other platforms through APIs.



• Ability to customize out-of-the-box features using Flow Designer and Integration Hub.



• Experience with playbooks.



• Guidance and development on workflows.

Q&A Highlights:

• 58349: ServiceNow specific, working on the platform (mixed role with some admin experience).



• 58332: More broad development, including ServiceNow, RPAs, and other tools.



• Experience with telecommunication service management (specific to ITSM) is a plus.



• Customization experience, particularly from a UI perspective, is valuable.



• Onshore candidates are required, with a preference for East Coast hours.



• The interview process will likely consist of two rounds: one with Stephanie and one technical interview with the team.



• Top candidate skills include experience in the ServiceNow platform, particularly with the ITSM module.



• For the ServiceNow administrator role (58349), experience with the strategic planning module (SPM) and enterprise agile planning is a plus.



• For the developer role (58332), experience with robotic process automation (UiPath or ServiceNow RPA), AI solutions, and APIs is desired.



• ServiceNow CSA or Certified Application Developer certification is preferred for the administrator role (58349).



• For the developer position, exposure to AI/ML tools is a plus, but no specific tool is required.



• For the developer role, ITSM and SPM modules are the most important.



• Automation test framework experience for ServiceNow is a “nice to have.”

Clarifications:

• Job description will be updated to designate the role ending in nine as the admin role.

Pay Range: $48hr to - $50hr on w2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Hourly pay, Full time, Remote job, Work from home,

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