Remote Bilingual Customer Service Representative Job at Fellers, Remote

NGtVcG15QVlRRmxaeDBlQlJtUHNITjF6aVE9PQ==
  • Fellers
  • Remote

Job Description

About Fellers, LLC

Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed , service , and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. 

About the role

The Bilingual Customer Service Representative will be responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company’s success by delivering exceptional customer experiences and maintaining departmental service level targets. 

What you’ll do

  • Maintaining departmental service level targets
  • Responding to customer inquiries
  • Processing Orders
  • Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
  • Have basic product knowledge 
  • Keep accurate records of customer interactions, transactions and complaints
  • Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
  • Additional duties as assigned

Qualifications

  • Minimum 1 year experience in a Call Center Customer Service role
  • Must be bilingual in English and Spanish.
  • Strong customer service and active listening skills
  • Excellent communication skills
  • Ability to prioritize work and manage time effectively
  • Basic computer skills
  • High school diploma
  • A passion for customer advocacy
  • Proficient with Microsoft Office Suite

Physical Requirements

  • Ability to focus on computer monitors for extended periods
  • May work from a seated position for extended periods

Work at home requirements

  • Quiet and professional workplace free from noise (kids, pets, etc.)
  • High speed internet access with minimum speed of 50 mbps
  • A chair and flat surface or desk to work from

As part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment.

Jobicy JobID: 123126

Job Tags

Remote job, Full time, Work from home,

Similar Jobs

Tech Mahindra

UX UI Designer Job at Tech Mahindra

 ...is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are...  ...re looking for an intermediate to senior designer with focus on UX UI Design. This role requires experience working with fortune 10... 

Carpenter Insurance, Inc

Customer Service Representative Job at Carpenter Insurance, Inc

 ...The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone, email and text Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments... 

Dignity Health

RN Med Surg PRN Job at Dignity Health

 ...accountability of total patient care and relief charge nurse duties.The Staff Nurse position treats/cares for patients of all ages.\#RN@DH**Qualifications****Minimum Required**+ Current California RN license required+ Current BLS and ACLS certification from the... 

Serra Automotive Group

Automotive Sales Associate Job at Serra Automotive Group

 ...developing client relationships and providing product solutions that best meet our customer's needs. Benefits* Competitive pay* Medical,...  .... Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the... 

Yoh, A Day & Zimmermann Company

Metrology Operator Job at Yoh, A Day & Zimmermann Company

 ...Metrology Operator needed for an 18month contract to hire opportunity with Yohs client located in Santa Clara, California. Base Pay Rate: $28-$32 per hour The Big Picture Top Skills You Should Possess: Moderate oral and written communication skills...