ITS HELP DESK TECHNICIAN Job at Alivia Health, Puerto Rico

NGtncG1TY1RTRmxUeGtXSVNXanVHZDl3
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

ITS Help Desk Technician, you will be supporting Alivia Health, LLC- Pharmacy Chain Operations by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. The ITS Help Desk Technician is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. The primary responsibilities for Field Service include providing great customer service while installing, diagnosing, and solving retail equipment failures within service level agreements at Alivia Health locations. The equipment includes POS (point of sale), registers, thermal printers, laser printers, scanners, servers, PCs, phone systems, RF, networking, pharmacy, and other related computer peripherals. This position involves driving between Alivia Health locations in the Puerto Rico geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.

Minimun Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • 3 years of previous hands-on technical knowledge and experience (preferred)
  • 3+ years of experience working in an end-user desktop support role or computer operations environment (preferred)
  • 3+ years’ experience working in an end-user desktop support role or computer operations environment (preferred)

***Equal Opportunity Employer F/M/V/D***

Job Tags

Holiday work, Shift work, Sunday, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs

TBG | The Bachrach Group

Recruitment Assistant Job at TBG | The Bachrach Group

 ...Job Title : Recruiting Assistant Location : NYC HUGE opportunity for career growth Are you eager to kick-start your career...  ...Recruiting Assistant to join our team and help us find top talent! No experience is neededwell provide all the training you need to succeed.... 

REI (Recreational Equipment Inc.)

0198 - Billings MT - Store Sales Specialist Job at REI (Recreational Equipment Inc.)

Overview: Come shape the future of the outdoors. REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with... 

Mosaic

Licensed Practical Nurse LPN (remote) Job at Mosaic

 ...receiving services in the homes by scheduling medical appointments, assessing condition,...  ...necessary medical forms and by updating medical records. Who will love this job: A...  ...Schedule:8 am - 4 pm or 9am - 5pm Remote/flexible hours/periodic in person responsibilities... 

Medix™

Risk Adjustment Medical Coder - 239180 Job at Medix™

 ...Job Title: Risk Adjustment Medical Coder (hybrid) Location: Must be open to traveling within the 5 boroughs 2-3 days in the field...  ...Contract to Hire Pay: up to $115,000 (based on experience) Shift: M-F day shift Requirements: Must have risk adjustment... 

UCHealth

Radiology Assistant Job at UCHealth

 ...Description Location: UCHealth UCHlth Memorial Hospital North, US:CO:Colorado Springs Department: CT Scan North FTE:...  ...ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic...