Innovation Analyst (Customer Success Analyst) Job at Ariel Partners, New York, NY

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  • Ariel Partners
  • New York, NY

Job Description

Job Description

Job Description

Salary: $65-$70

JOB DESCRIPTION

Network & Infrastructure Operational Support Project - As the largest school system in the nation, serving over 900,000 students across 1,800 schools, DIIT provides essential IT solutions, including data centers, networks, devices, and support, to enhance student learning and optimize operations. DIIT is responsible for ensuring reliable technology access for students and staff, supporting the DOEs commitment to equity and educational excellence.

DIIT is seeking operational support resources to strengthen infrastructure, improve system performance, streamline processes, and ensure consistent, reliable IT services across the DOE.

SCOPE OF SERVICES

The Field Project Manager (FPM) will oversee day-to-day activities to support technology deployment initiatives across DOE sites. The FPM will manage the integration and installation of network infrastructure, including LAN, WAN, and wireless systems.

RESPONSIBILITIES

  • Project Management: Lead and manage complex site projects, ensuring timely delivery, adherence to IT standards, and achievement of site project goals. Develop and maintain site project plans, timelines, and resource allocation.
  • Vendor Verification: Verify that the integration vendor has completed the work scope and provided quality workmanship based on data network and cabling standards.
  • Project Oversight: Conduct requirements assessments, develop floorplans and work plans, and coordinate work schedules with school custodians and personnel.
  • Safety & Compliance: Ensure a safe working environment by meeting all environmental requirements, including checking for AHERA hazards. Review and authorize necessary permits.
  • Coordination & Documentation: Coordinate with integrators and cable vendors, manage inventory, and oversee acceptance Maintain thorough project documentation and provide status updates.
  • Risk Management: Identify, document, escalate, and address risks and issues via DIITs approved processes. Ensure positive relationship management with leadership, peers, field staff, and schools.
  • Portfolio Management: Perform day-to-day management of the project portfolio, including requirements gathering, design, and invoice fulfillment. Archive all relevant documentation and manage audit-related activities.
  • Site Meetings: Conduct site meetings, assign action items, and track ongoing work

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

  • 6+ years of Project Management experience in the Data Networking
  • 6+ years of on-site Field Project Management in Network Infrastructure Installation and
  • 5+ years of customer service experience and client-facing roles, interacting with vendors and end-users.
  • 6+ years of experience documenting project
  • Proficiency with Microsoft Office (Word, Visio, Excel, Project).
  • Strong oral and written communication skills, with the ability to present technical information clearly to non-technical
  • Detail-oriented with a focus on process and quality.

If you are interested in getting more information about this opportunity, please contact Irina Rozenberg [email protected] at your earliest convenience.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges were on their short list. Were looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence . Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

Job Tags

Work at office, Local area,

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