Help Desk Technician I & II Job at Southwest Search, Dallas, TX

NWtRcW15c1NTRnBXd0VDRlJtRHJFTnQzZ0E9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Medix™

Medical Assistant 238686 Job at Medix™

 ...We are looking to add a talented Medical Assistant to a growing Clinical Research team. This is a great opportunity to gain experience in a bustling industry that is changing the future of therapeutics and medical devices. Tons of room for growth both professionally and... 

Valor Hospitality Partners

Sales Manager - Cloudland Resort Hotel Job at Valor Hospitality Partners

 ...C loudland at McLemore Resort is a new Curio Collection by Hilton hotel set on the cliff-edge atop Lookout Mountain, GA. The 245 room hotel includes over 20,000 sq. ft. of beautifully appointed meeting space, most with floor to ceiling windows overlooking McLemore Cove... 

CAME TO BELIEVE RECOVERY INC

Administrative Assistant - Part Time Job at CAME TO BELIEVE RECOVERY INC

 ...Morristown or Bedminster, NJ area. Technical Proficiency: Strong command of Microsoft Office (Word, Excel, Outlook, etc.), databases, online travel platforms, and calendar management tools. Strong Interpersonal Skills: Excellent communication, customer service, and... 

Waters Corporation

Professional Sales Trainer Job at Waters Corporation

Professional Sales Trainer Location Milford, MA : Overview As the world of learning and performance continues to evolve at a rapid pace and the expectations of our commercial organization grow daily, there is a need for our team to employ forward thinking and highly skilled... 

Hughes Brothers Construction, Inc.

FUEL/ LUBE DRIVER Job at Hughes Brothers Construction, Inc.

 ...Job Summary As aFuel/ lube driver,youwillbe responsible for filling fuel, DEF, greasing, and cleaning air filters on a wide variety...  ...Competitive pay basedon experience. Flexible hours and weekends Medical, dental, and vision coverage, paid holidays, life insurance...