OVERVIEW:
The Director of Customer Experience at Behlen Building Systems will lead the design, implementation, and execution of customer-centric strategies to enhance the overall experience for our metal building customers and partners. This individual will oversee customer service operations, develop initiatives to improve satisfaction, and ensure alignment with the company’s mission to deliver exceptional quality and value. The role will involve cross-functional collaboration, innovation, and a strategic focus on continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS & REQUIREMENTS:
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