Akkodis is seeking a Desktop Support Technician for a 2-year contract with our Fortune 500 client located in Smyrna, GA.
Rate: $25-$30/hr. on W2 The rate may be negotiable based on experience, education, geographic location, and other factors.
About the role:
• Onsite or remote technical support
• Ticket management (Remedy/Helix preferred, or similar)
• Troubleshooting and escalation
• Delivering quality customer service to internal and external users
Requirements:
• 2+ years of Level 1 IT support experience
• Strong troubleshooting, communication, and documentation skills
• Familiarity with standard IT support procedures in a corporate or enterprise environment
• Windows 11 desktop/laptop support
• Remedy (Helix) or similar ticketing system
• Enterprise IT service processes
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
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