Customer Onboarding Manager Job at WOLF, Austin, TX

NFVBcWtTc2FRVjFTd0VPRlRtRHVIZHQxZ3c9PQ==
  • WOLF
  • Austin, TX

Job Description

is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding process—from contract signature to go-live. You'll own the customer relationship during the onboarding stage of the customer lifecycle, managing timelines, configuring the Wolf platform to meet client-specific workflows, and training users to ensure success and value realization within a 60–80 day window.

You’ll report to the Director of Implementation and collaborate cross-functionally with Sales (to align on client goals and handoffs), Product and Engineering (for technical setup and issue resolution), and Customer Success (to transition accounts post-launch).

The ideal candidate can juggle multiple projects and deliver a high-touch, consultative onboarding experience. You bring with you a blend of project management skills, customer-facing communication skills, and technical aptitude to handle software configuration and troubleshooting. By executing onboardings effectively, you’ll play a pivotal role in accelerating customer activation and setting the stage for long-term account growth.

Responsibilities

The primary responsibilities of the Customer Onboarding Manager will include:

  • Project Management: Own onboarding from kickoff to launch, creating tailored project plans, managing timelines, and leading regular status calls.
  • Client Training: Deliver remote and/or on-site training to educate admins and end-users on best practices and effective platform usage.
  • Platform Setup: Configure platform settings, workflows, user roles, integrations, and templates to match client needs.
  • Issue Resolution: Triage and resolve onboarding issues by troubleshooting or coordinating with Product and Engineering.
  • Client Liaison: Act as the main point of contact during onboarding—building relationships, communicating updates, and setting expectations. Build and maintain positive working relationships with a variety of client stakeholders.
  • Adoption & Activation: Monitor engagement, encourage platform usage, and keep clients on track to reach onboarding milestones and ultimate platform activation..
  • Process Improvement: Contribute to refining our onboarding playbook through feedback and internal learnings.

Why It’s Exciting to Work at Wolf

Wolf.xyz is a fast-growing, venture-backed startup based in vibrant East Austin, where we’re building industry-defining technology to change how people find and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground up—bringing speed, efficiency, and modern tools to an industry ready for transformation. At Wolf, you’ll be part of a passionate team working on real-world problems that impact how jobs are filled every day. You'll have a front-row seat to a high-growth startup environment, with the ability to make a tangible impact on the success of both our clients and our company.

Job Tags

Contract work, Remote job,

Similar Jobs

Raths, Raths & Johnson, Inc.

Structural Engineer - Entry Level or Summer Intern Job at Raths, Raths & Johnson, Inc.

 ...opportunity for a technical engineer with a nationally-recognized forensic structural consulting firm based in our Chicago area office. We...  ...ability and communication skills Knowledge of building science concepts and application to enclosure design and performance... 

VAN METER ENTERPRISES LLC

Exterior Lighting Sales & Solution Designer Job at VAN METER ENTERPRISES LLC

 ...potential customers and a network of referral partners. Listen to your leads, understand what the customer needs and design a solution with our premium lighting to WOW THE CUSTOMER. Close the sale and the delivery team will take care of the rest so that you can focus on... 

ICON Strategic Solutions

Clinical Research Nurse (RN) PRN Job at ICON Strategic Solutions

 ...We are looking for RN's for the following openings: All PRN roles require availability for at least 2 weekend days per month. 4 PRN Day Shifts Availability: Between 6:00 AM 7:00 PM CST Scheduled for 1012-hour shifts 3 PRN Overnight Shifts Availability... 

ETS, Inc.

Purchasing Manager Job at ETS, Inc.

 ...team whose innovative products are used daily by millions of people on a global scale, and they want you to join their team as a Purchasing Manager. Your day-to-day as a Purchasing Manager: Plan and maintain production schedules to meet business and customer... 

Widen the Net Limited

Okta Administrator Job at Widen the Net Limited

 ...IT System Administrator / IT Systems Admin / IT Engineer / Okta Administrator - Remote Working Ideally West Coast PST Time Zone Our client is a global leading high tech company: -Over 6,500 employees across 20+ offices; -Fast growing; -Cutting edge AR and VR technologies...