Customer Care Associate (French) Job at Odoo, Hayward, CA

NTBjc25Db2FTVnhWd2t5QlMyVHVHTngyaFE9PQ==
  • Odoo
  • Hayward, CA

Job Description

Customer Care Associate - French Fluency

This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the job:

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

Client Relationship Management:

  • Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
  • Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support:

  • Handle a volume of administrative customer requests with speed and accuracy.
  • Provide clear customer guidance to help maximize their experience of the Odoo product.
  • Maintain excellent communication and customer satisfaction throughout all interactions.

Operational Excellence:

  • Consistently meet performance metrics related to work ethic and task resolution.
  • Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
  • Collaborate with internal teams to escalate and resolve more complex cases as necessary.
  • Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Knowledge Sharing:

  • Distribute educational materials and resources to assist customers with self-service options.
  • Actively document and share insights to improve internal workflows and enhance customer experience.

Qualifications and Requirements

  • Bachelor’s degree
  • French fluency (professional or native/bilingual)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

Compensation and Perks:

  • Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
  • PTO (Paid-time-off), paid sick days, and paid holidays
  • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
  • $100 towards a work-from-home office setup
  • Evolve in a nice working atmosphere with a passionate, growing team!
  • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
  • Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Immediate start, Remote job, Home office, Work visa,

Similar Jobs

SBS Creatix

Agile Coach Job at SBS Creatix

 ...SBS is hiring a Senior Agile Coach to lead and mentor teams in adopting and enhancing Agile methodologies. This role is pivotal in driving organizational agility, fostering a culture of continuous improvement, and ensuring the successful delivery of value to our customers... 

The Hunter Group Associates

Executive Chef - Monday-Friday! Job at The Hunter Group Associates

Want to cook great food and still have a life? We're searching for an Executive Chef for a world-class technology company's San Francisco office!100% scratch, as local and sustainable as possible on site restaurants and catering. You write the menu! Great benefits...

Odoo

Customer Care Associate (French) Job at Odoo

 ...efforts. Applicants must be authorized to work for any employer in the U.S. We are...  ...support. Knowledge Sharing: Distribute educational materials and resources to assist...  ...professionals ~$100 towards a work-from-home office setup ~ Evolve in a nice working... 

Norwegian Cruise Line Holdings Ltd.

Shipboard Compensation Coordinator Job at Norwegian Cruise Line Holdings Ltd.

 ...JOB SUMMARY: Provide coordination support to the Shipboard Compensation team. Maintain and update compensation for all crew members, positions, and contracts as compensation changes arise throughout the year and annual increase processes. Maintain various systems up... 

Curious Media Inc

UI/UX Game Designer Job at Curious Media Inc

 ...Job Title | UI/UX Game Designer (Mid-level OR Senior) Company Description Curious Media is an interactive agency devoted to creating ridiculously fun experiences for children and adults alike. We produce content for what we love and what we are passionate about ...